Privacy Policy

CotswoltechAI Financial Education Ltd ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you enquire about our services
• Financial information you share during consultations
• Communication records including emails and consultation notes
• Payment information when you purchase our services

We also collect certain information automatically when you visit our website, such as your IP address, browser type, and pages visited. This helps us understand how our website is used and improve your experience.

How We Use Your Information

Your information enables us to:

• Provide the financial education and guidance services you request
• Respond to your enquiries and communicate about your consultations
• Process payments and maintain accurate records
• Improve our website and services based on usage patterns
• Send relevant updates about our services, with your consent
• Comply with legal obligations and professional requirements

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing necessary to deliver services you have purchased
• Legitimate interests: Improving our services and communicating with you about your account
• Legal obligation: Retaining records as required by law
• Consent: Marketing communications and non-essential cookies

Information Sharing

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• With service providers who assist our operations (payment processors, hosting providers) under strict confidentiality agreements
• When required by law, court order, or regulatory authority
• To protect our rights, property, or safety, or that of our clients
• With your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Staff training on data protection

While we take all reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Consultation records are kept for seven years after our last contact, as recommended for professional services. Website analytics data is retained for 26 months.

Your Rights

Under data protection law, you have rights including:

• Access to your personal data and information about how it is processed
• Correction of inaccurate or incomplete data
• Erasure of your data in certain circumstances
• Restriction of processing in certain circumstances
• Data portability to receive your data in a structured format
• Objection to processing based on legitimate interests
• Withdrawal of consent at any time

To exercise these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via our website. The "last updated" date at the top indicates when revisions were made.

Contact Us

For questions about this privacy policy or our data practices, please contact:

CotswoltechAI Financial Education Ltd
14 Market Square
Cirencester, GL7 2NW
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.